PUBLIC GRIEVANCE REDRESSAL
Ensuring seamless, prompt, transparent and effective resolution of complaints.
complaints filed via DIGIT
using DIGIT-PGR product
complaint resolution rate
For the Citizens
Easy Grievance Filing
DIGIT-Public Grievance Redressal (PGR) is a self-serve web and mobile-based, easy-to-use and configurable product for submission of grievances by the citizens from anywhere, anytime
Report civic grievances supported with relevant pictures and location details.
Get notified real-time
Keep the citizens notified at each stage of the complaint resolution with timely alerts via SMS, Whatsapp and Email.
Manage complaints efficiently
View list of complaints, auto-prioritization of the list, complaint resolution rating by citizens
For the Urban Local Bodies
Easy Grievance Redressal
DIGIT-PGR offers municipal employees to identify the issues and initiate corrective actions, without any delay.
Assign and reassign complaints to employees from a department-wise list, with role-specific access.
Share accurate citizen complaint location mapped using GIS technology with relevant vendors for quick resolution.
Auto-routing and Escalation
Automate escalation of non-resolved cases with a defined timeline to the concerned head across all stages