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PUBLIC GRIEVANCE REDRESSAL

Ensuring seamless, prompt, transparent and effective resolution of complaints.

It's possible.

complaints filed via DIGIT

using DIGIT-PGR product

%

complaint resolution rate

For the Citizens

Easy Grievance Filing

DIGIT-Public Grievance Redressal (PGR) is a self-serve web and mobile-based, easy-to-use and configurable product for submission of grievances by the citizens from anywhere, anytime

File Grievances

Report civic grievances supported with relevant pictures and location details.

Get notified real-time

Keep the citizens notified at each stage of the complaint resolution with timely alerts via SMS, Whatsapp and Email.

Manage complaints efficiently

View list of complaints, auto-prioritization of the list, complaint resolution rating by citizens

For the Urban Local Bodies

Easy Grievance Redressal

DIGIT-PGR offers municipal employees to identify the issues and initiate corrective actions, without any delay.

Role-based Access

Assign and reassign complaints to employees from a department-wise list, with role-specific access.

Accurate Mapping

Share accurate citizen complaint location mapped using GIS technology with relevant vendors for quick resolution.

Auto-routing and Escalation

Automate escalation of non-resolved cases with a defined timeline to the concerned head across all stages

Mockup of a PGR interface for the ULB employee

Powered by DIGIT’s Building Blocks

Get in touch

Schedule a demo or speak with one of our experts to discuss how DIGIT  could help you reimagine digital public infrastructure for your government, state or urban local body.