PUBLIC GRIEVANCE REDRESSAL
Ensuring seamless, prompt, transparent and effective resolution of complaints.
It's possible.
complaints filed via DIGIT
using DIGIT-PGR product
%
complaint resolution rate
For the Citizens
Easy Grievance Filing
DIGIT-Public Grievance Redressal (PGR) is a self-serve web and mobile-based, easy-to-use and configurable product for submission of grievances by the citizens from anywhere, anytime
File Grievances
Report civic grievances supported with relevant pictures and location details.
Get notified real-time
Keep the citizens notified at each stage of the complaint resolution with timely alerts via SMS, Whatsapp and Email.
Manage complaints efficiently
View list of complaints, auto-prioritization of the list, complaint resolution rating by citizens
For the Urban Local Bodies
Easy Grievance Redressal
DIGIT-PGR offers municipal employees to identify the issues and initiate corrective actions, without any delay.
Role-based Access
Assign and reassign complaints to employees from a department-wise list, with role-specific access.
Accurate Mapping
Share accurate citizen complaint location mapped using GIS technology with relevant vendors for quick resolution.
Auto-routing and Escalation
Automate escalation of non-resolved cases with a defined timeline to the concerned head across all stages
Powered by DIGIT’s Building Blocks
Application Manager
Citizens can apply for new connections, submit documents, track the status of their applications.
Pay bills conveniently
Pay water or sewerage bills online or offline, view past payment details and download receipt.
Increase efficiency
Workflow-driven approval and activation process for urban local bodies and one view of applications and revenues.
Apply for new connections
Citizens can apply for new connections, submit documents, track the status of their applications.
Pay bills conveniently
Pay water or sewerage bills online or offline, view past payment details and download receipt.
Increase efficiency
Workflow-driven approval and activation process for urban local bodies and one view of applications and revenues.
Get in touch
Schedule a demo or speak with one of our experts to discuss how DIGIT could help you reimagine digital public infrastructure for your government, state or urban local body.